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  • Hotel Exterior
  • Hotel Entrance
  • Lobby
  • Lobby
  • Front Desk
  • Villard Restaurant
  • Rarities Lounge
  • Pomme Palais Bakery
Hotel

The Towers at Lotte New York Palace

Inspirato Signature Hotel

Ideal For: Urban Explorers, History Buffs, Business Travelers, Culture Cravers
Style: Classic, Private, Luxury

  • Gourmet breakfast restaurant Villard, boutique bakery, grab and go café with to-go cocktails, and access to two unique bars: Gold Room and Rarities
  • Full-service luxury spa
  • State-of-the-art fitness center with personal training available
  • Guest Experience Team and expert concierge staff to arrange excursions and reservations

The Towers at Lotte New York Palace is a prime example of classic luxury as it stands in Midtown Manhattan, offering exclusive accommodations and first-class hospitality through Les Clefs d'Or-trained concierges. Located on the top 14 floors of the Lotte New York Palace, the Towers are a contemporary "hotel within a hotel" offering secluded, residential-style rooms and suites. Check in at the Towers' separate reception area and then ride a private elevator to your room, a welcoming space with features including touch-screen controls and dazzling city views. The Lotte New York Palace is also a favorite set for movies and TV shows, which are frequently filmed amid its opulent charm.


Inspirato Signature Hotel

As an Inspirato Signature Hotel, this hotel offers the following benefits:

  • Exclusive member rates
  • Special amenities, including a personalized welcome letter, 20% spa discount, and early/late room access (when available)
  • Trusted hotel concierge team to assist before and during your stay

Amenities

  • Gourmet breakfast restaurant Villard, an on-site bakery, and access to five exquisite bars, including the hotel’s exclusive invitation-only bar Rarities
  • Full-service luxury spa
  • State-of-the-art fitness center with personal training available
  • Guest Experience Team and expert concierge staff to arrange excursions and reservations

Availability

6
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  • Bedroom
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Location

Lotte New York Palace is located in the heart of New York City, about a 20-minute drive from LaGuardia Airport (LGA), about a 30-minute drive from John F. Kennedy International Airport (JFK), and about 50 minutes from Newark Liberty International (EWR).

Traffic is constant and parking fees are expensive in the city, so we suggest either taking public transportation or using ride-sharing services.

Need help booking flights? Our expert Air Desk Specialists can book your preferred seats and flight times at the best available price.

Reviews

1 - 5 of 53 reviews

Anonymous

Lotte suite

Room was great. Views exceptional. Private check in for Towers. Quiet. Staff very helpful and accommodating Check in at 4 pm is a bit of a drag Gold Bar pricey drinks yet beautiful space. Will definitely stay again

Brad K

Great location

Great value for the Palace Hotel. Was upgraded upon check-in. Perfect spot for a quick NYC trip.

Anonymous

Great location, lacking in service

This was our third time to stay at the Lotte Towers. We absolutely love the Midtown location. You are near shopping on 5th Ave, Rockefeller Plaza, Radio City Music Hall, etc and not too bad of a walk to Times Square and many other great areas. We usually get a 1 or 2 bedroom studio and love the corner studio suite where you have a good view of the city. We were on the 48th floor and this time did not get the view of Rockefeller. We will request this next time. I had been in touch with the concierge prior to arrival to get recommendations on restaurants and New Year’s Eve reservations. they were responsive and helpful. we wanted to see the ball drop in Times Square but didn’t want to be in the chaos of all the people who wait 15 hours to see it. We made reservations at the Redeye Grill which did a beautiful 5 course meal from 8pm-11pm with live music and at midnight we went outside of the restaurant with champagne and watched the ball drop from the street in front of the restaurant. You could see the ball drop one direction and the fireworks over Central Park the other direction. It was much better option than the chaos of Times Square. I also asked the concierge to provide a list of amenities we can order for the room in advance and had ordered strawberries and champagne to be delivered day one and wine and cheese on day two. When we eventually got to the room on the first night, everything had been delivered at once and was sitting on the table in the living room. I had also requested a rollaway bed and coffee pot in the room (the Inspirato site states there is a charge for these but worth it). I asked in email 3 times if they had our requests for these items and was assured they did. We had a delayed flight so I called to let them know we would be arriving pretty late (around 10pm). They assured us no problem. When we arrived we were checked in and it was late so no one else really around—it took forever to check us in which seemed a bit crazy since we had already paid for the room via Inspirato and they had my card on file. Not sure why it took so long but I did ask the reception person if there was a rollaway and coffee maker in our room. She said she wasn’t sure but would call us after we are in the room to find out if it was there and if not she would send it up. We got to the room and there was no coffee maker or rollaway. She called so we told her and she said she would send it up. We were all exhausted from traveling all day and ready for bed but an hour later no rollaway had arrived. We called down and the same receptionist said she would send it up. Still no bed. By 2am, my husband went down to the lobby to find out what was going on. They apologized and told him they would not charge him for the bed and would send up asap. 30 mins later it arrived. The next morning we called down to say we had no coffee pot either. 2 .5 hours later we finally received a coffee pot after we had already gone downstairs and bought some since it took so long. There are only 2 elevators for the towers so plan on always waiting to go up or go down. The elevators are very small so not many can fit so even when it finally arrives to your floor, its often too full and you need to wait longer-so plan on a 10-15 min wait each time. They really need more elevators for this part of the hotel (towers have separate elevators from the rest of the hotel). When we checked out, they had a lot of charges we should not have been charged for so be sure to check your bill. The receptionist was not very nice about it either when i challenged the charges. First off they had the charge for the rollaway-and when I explained what happened and that whoever was working that night told my husband at 2am that they would not charge us for the bed. She wanted to know the persons name—which we obviously didn’t have. I said there could only be a couple people on the schedule for that time of the day so look it up. They also charged us for mini bar items we did not consume and they also charged us for laundry. The Inspirato site states that 2 items pressed for free and one shoe shine for free. We had one shirt pressed and one pair of shoes shined and they had charged us $40 for this. We eventually had a manager come assist and remove the charges that should not have been on the bill but it was pretty frustrating to have to deal with all that. I will say the Lotte Tower Plaza is magical at Christmas and new Years and the courtyard they do up for the holidays is beautiful. We took pictures there and had apple cider and it was done really nice. We also enjoyed the bar inside the hotel which is really unique and beautiful. We did not go to Rarities this time but we have done that in the past. It’s very quiet and nice but plan to spend about $50 a drink —it’s not cheap! :) Overall we love the location and beauty of this hotel but were shocked at the service this time. It just was not to usual Inspirato standards…it may have just been because it was New years and they were pretty full and busy but nonetheless, when you are paying these prices, you expect next level service.
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Greg S

Service was "ok"

Check in process was very painful and late. 4:30pm check in but requested and confirmed an early check in. When we arrived they told us the room would be ready in an hour. The room as ready in 4 hours and no phone call to let us know. I had a meeting prior to 4:00pm and needed to change clothing for the meeting. Front desk sent me to the public restroom. Once checked in to our two bedroom suite, room was great however no coffee, utensils or glasses.

Overall, it was an "ok" experience. Not great value for the money and not Inspirato typical experience or standards.

Thank you

Jennifer G

Enormous room in a great location

We picked this hotel based on the location because we came to NY to see shows and this put us in walking distance of all the theaters. We loved the location - just directly behind St Patricks and Rockefeller center. The staff were all very friendly and helpful even though the hotel was super busy for spring break. The room itself was very nice and just huge and with amazing views of the east river. This suite had basically a full kitchen but with no dishes which I assume you could request. But there is a microwave and big mini fridge so you could actually have leftovers. There's also a full size dining table and with the views the in room dining was very nice. I would definitely stay here again.